Most frequent questions and answers
We currently have a packaging HQ in Hartford, CT
An interactive online bookstore meaning we aim to integrate reading into the culture. Community, Schools, Events, Work, Family, any aspect you can think of we design a program to adapt. Follow our blog to see the journey!
Due to COVID conditions affecting everything from publishing to distribution. We cannot currently gurantee shipping times. Please hang tight as we are addressing every single order we’ve received. Thank you!
Hello KeyMasters! Please TEXT/CALL us for immediate responses regarding order status 860-341-2865.
We are busy fulfilling orders from May 30th-June 30th that were backlogged and we only recently received a large shipment 7.7.2020 to begin fulfilling. We are about 75% caught up after just 2 weeks! Some titles still holding up shipments:
FOR SINGLE BOOK ORDERS:
Those were the responsibility of our distributor. We are awaiting a statement from them regarding the status of these immensely back ordered books. We announced in the NEW! section of our website a form to fill out for missing SINGLE BOOK orders.
See latest announcements directly on our website and on all 3 social media platforms: Twitter/Facebook/Instagram
We are a growing business and customer service still remains our number one priority.
The Key Bookstore greatly appreciates your patience during this transition.
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Let us know your opinions. Also you can write us if you have any questions.