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FAQ

Most frequent questions and answers

As of September 2020 we now have a storefront at 1429 Park St, Suite 214, Hartford, CT. 11:00am to 6:00pm All week. Please call/text 860-341-2865 before stopping by! 🙂

An interactive online bookstore meaning we aim to integrate reading into the culture. Community, Schools, Events, Work, Family, any aspect you can think of we design a program to adapt. Follow our blog to see the journey!

Due to COVID conditions affecting everything from publishing to distribution. We cannot currently gurantee shipping times. Please hang tight as we are addressing every single order we’ve received. Thank you!

Yes with the purchase of the Global Membership!

Terms and Conditions: The Key Bookstore does not process refunds or cancellations. All sales are final. No exchanges.
If delays interfere with class or events, temporary access may be granted please contact customerservice@keybookstore.com

Contact us

Hello KeyMasters! Please TEXT/CALL us for immediate responses regarding order status 860-341-2865

We are busy fulfilling orders from May 30th-June 30th that were backlogged and we only recently received a large shipment 7.7.2020 to begin fulfilling. We are about 75% caught up after just 2 weeks! Some titles still holding up shipments: 


FOR SINGLE BOOK ORDERS:

Those were the responsibility of our distributor. We are awaiting a statement from them regarding the status of these immensely back ordered books. We announced in the NEW! section of our website a form to fill out for missing SINGLE BOOK orders. 


See latest announcements directly on our website and on all 3 social media platforms: Twitter/Facebook/Instagram

We are a growing business and customer service still remains our number one priority. 

The Key Bookstore greatly appreciates your patience during this transition.

Get in Touch

Let us know your opinions. Also you can write us if you have any questions.

Contact Information

PLEASE TEXT FOR ORDER UPDATES 860-341-2865
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